12 Month Guarantee
We now offer a 12-month guarantee on any used product you buy from us, which includes cameras, lenses, flashguns and
battery grips. This is new for 2017! If the product you buy develops a manufacturer's fault, or is not as we've described it, we'll collect
it from you at our expense. It will either be repaired or, if that's not possible, you'll get a replacement or
refund. Please be aware that all our used items are inherently unique so there may not be a suitable replacement product in stock. In this case we reserve the right to offers a full refund instead.
If you want to return an item, please e-mail us first on
firstname.lastname@example.org or phone
us on 0330 808 3324 to let us know the fault with the camera, lens or accessory and we'll organise an insured courier.
14 Day No-quibble Return
If you decide, for any reason, you don't want the camera, lens or accessory you ordered it can be returned within 14 days.
Used items must be in the same condition as when you received them, and new items must be unopened. You can send the item
back at any point within the 14 days, but please contact us first on
email@example.com or 0330 808 3324 to let us know, and be sure to use
an insured delivery service in case of loss or damage.
If you buy a new lens, camera or accessory from us it'll be covered by the manufacturer's guarantee.
With most products this lasts 12 months, during which time you can return the item if a fault develops, although
it's worth checking on the documentation you receive with your purchase. If you do need to return a camera,
lens or accessory, please contact us first on firstname.lastname@example.org
or 0330 808 3324. Some products need to be returned direct to the manufacturer, but if it needs to come to us first then we'll organise a collection from you. We'll return the product to an authorised repair
centre and let you know how long the repair will take.
As long as a used camera, lens or accessory is in the same condition as when it was received it can be returned within 14 days. Unopened new items can also be returned within 14 days. In your welcome pack, which is included in the box with your camera, lens or accessory, is a returns form which needs to be included with any returned items.
0330 808 3324
Mon - Fri: 9am - 5pm
Insured next working-day
UK mainland delivery just £4.99.
14 day no-quibble returns.
NOW: 12 month guarantee on used items
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