Guarantee And Returns
12 Month Guarantee
We now offer a 12-month guarantee on any used product you buy from us, which includes cameras, lenses, flashguns and battery grips. This is new for 2017! If the product you buy develops a manufacturer's fault, or is not as we've described it, we'll collect it from you at our expense. It will either be repaired or, if that's not possible, you'll get a replacement or refund. Please be aware that all our used items are inherently unique so there may not be a suitable replacement product in stock. In this case we reserve the right to offer a full refund instead.
If you want to return an item, please e-mail us first on email@example.com or phone us on 0330 808 3324 to let us know the fault with the camera, lens or accessory and we'll organise an insured courier.
14 Day No-Quibble Returns
If you decide, for any reason, you don't want the camera, lens or accessory you ordered it can be returned within 14 days. Used items must be in the same condition as when you received them, and new items must be unopened. You can send the item back at any point within the 14 days, but please contact us first on firstname.lastname@example.org or 0330 808 3324 to let us know, and be sure to use an insured delivery service in case of loss or damage.
If you buy a new lens, camera or accessory from us it'll be covered by the manufacturer's guarantee. With most products this lasts 12 months, during which time you can return the item if a fault develops, although it's worth checking on the documentation you receive with your purchase. If you do need to return a camera, lens or accessory, please contact us first on email@example.com or 0330 808 3324. Some products need to be returned direct to the manufacturer, but if it needs to come to us first then we'll organise a collection from you. We'll return the product to an authorised repair centre and let you know how long the repair will take.
How To Return An Item
As long as a used camera, lens or accessory is in the same condition as when it was received it can be returned within 14 days. Unopened new items can also be returned within 14 days. In your welcome pack, which is included in the box with your camera, lens or accessory, is a returns form which needs to be included with any returned items.
- Contact us on firstname.lastname@example.org or 0330 808 3324 to let us know you're returning the product and we'll arrange collection for you.
- Fill out the return form in your Welcome Pack. If you don't have your Welcome Pack, download one here.
- If the product is faulty we'll organise a collection from you. If you're returning the product as part of the 14 day no-quibble period you'll need to send the product back to us using an insured delivery service
- When we receive the item we'll contact you on the e-mail address listed in your Camera Jungle account